Welcome to our SURFINJUNKIE eBay store! Celebrating over 20 years selling on eBay. We pride ourselves on providing accurate product representations, but there are a few things to note. When it comes to Bath & Body Works pocketbac gels and holders, the design styles change rapidly. If you have a specific design preference, please let us know in the note to seller section during payment. Additionally, when purchasing the holders, the scent of the gel may vary from the photo, so feel free to inform us of your favorite or disliked scents. Leave your requests in the note to seller portion of payment. To ensure a satisfactory purchase, we encourage you to carefully examine the photos of the items. We offer both travel-sized and full-sized products, so please double-check the sizes before placing a bid. If you have any doubts or questions, don't hesitate to message us for clarification. In order to provide efficient service, we process orders electronically within seconds of receiving payment. This is why immediate payment is required for all items. If we send you a best offer and you accept it, please make the payment within 24 hours to avoid cancellation. Once an order is placed, we are typically unable to change the shipping address or cancel the order. Therefore, please ensure that you have entered the correct address before bidding. Due to our rapid electronic order processing, cancellations are not usually possible after payment has been made. Typically, we ship orders within 2 business days from Monday to Friday (excluding holidays, Saturdays, and Sundays). If you require expedited shipping, please message us, and we will do our best to accommodate your request. Please note that our warehouse may occasionally close, as we have a small staff. In such cases, extended handling times will be indicated in the "time away" feature or with a yellow banner near the estimated delivery date. Please contact us if you need to know whether your item will arrive by a specific date. Although we strive to avoid errors in our listings, there may be instances where the items listed are not available for shipping. If this occurs, we will promptly notify you within a day or two. We apologize in advance for any inconvenience caused. We do our best to minimize mistakes, but we are only human. In the event that the carrier (usually USPS) loses or misroutes your package, we will work closely with you to locate it and ensure proper delivery. USPS now offers GEO tracking, which utilizes GPS technology to provide precise location information. If the GEO tracking confirms that the package was delivered correctly, we cannot grant a refund or reshipment. In such cases, the buyer will need to file a lost item claim with their local post office. However, if the item was misdelivered, we will collaborate with USPS to have it redirected to the buyer's address. Please note that all items are final sale, except in cases where we have made a mistake in the shipment or if the item arrives damaged. If your item is damaged or incorrect, please provide us with photos so that we can rectify the situation to the best of our ability. We are independent, online sellers of various brands and products. We do not represent the brands we sell, nor do we offer returns on items you have used. Please buy direct from the brand if you wish to have this type of guarantee or service. Our prices can and may be higher than average retail, as we incorporate free shipping into the buy it now price. Thank you for choosing SURFINJUNKIE eBay store. We appreciate your business and look forward to serving you!